Resort Collina d'Oro
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Safety Measures

 

In order to prevent a further spread of Covid-19 and risk of infection, and to ensure that you feel at ease while you are with us, the measures specified by the Federal Office of Public Health need to be followed and we wish to inform you about the most important ones. If you have felt unwell during the ten days before your planned arrival or if you have experienced any of the following acute symptoms: cough, sore throat, shortness of breath with or without fever, please contact your doctor and cancel your stay at the Resort Collina d’Oro. We will gladly postpone your reservation to a later date. Please contact our reservation department by telephone (+41 91 641 11 11) or email (info@resortcollinadoro.com).
For the protection of all guests and employees we kindly ask you to adhere to the hygiene guidelines, including wearing a face mask in all public areas, and to maintain a social distance of 1.5 meters.

Due to the constantly changing situation, our security measures may have to be adapted at short notice.

Employees

  • All employees have received training about our protection concepts and hygiene guidelines.
  • We check the temperature of all employees every day before they start working.
  • All employees wear face masks in all areas.

Public Areas

  • Hand sanitizers are provided in all public areas.
  • Wearing a face mask is compulsory in all areas.
  • All handles, control buttons, switches, door handles, handrails, counters, etc. are frequently and thoroughly disinfected.
  • There are no newspapers, magazines or brochures available in public areas.
  • The Reception desk has been fitted with protective plexiglass screens.
  • The indicated number of people per area may not be exceeded.
  • The minimum distance of 1.5 meters from other guests and members of the staff must be maintained at all times.
  • Lifts may only be used by guests sharing the same room.
  • A free shuttle bus service from the hotel to Lugano railway station remains available.
  • All high-touch points in hotel vehicles are disinfected after every journey.

Rooms & Cleaning 

  • The cleaning team wears single-use gloves and protective masks in your room.
  • We have also implemented a special cleaning concept in order to provide you the best possible level of protection.
  • Written information for guests in your room has been reduced to a minimum.
  • Magazines are no longer provided.
  • Please let us know if you do not want your room to be cleaned during your stay with us.

Restaurant

  • All guests are shown to their table by a member of the staff and cannot choose which table to sit at.
  • Please wear a face mask whenever you are not sitting at your table.
  • Room service remains available.
  • Tables in our restaurants are positioned at least 1.5 meters away from each other.
  • A hand sanitizer is provided next to the restaurant entrance.
  • Advanced reservation is appreciated.
  • Room service orders are protected by a food cover and handed over at the door of the room. We will only enter guest rooms if this is specifically requested.
  • Maximum four people may sit at one table together.

SPA & Fitness Center

  • The SPA & Fitness Center is available to our guests.
  • SPA employees always wear masks.
  • Pair / couple treatments are not possible.
  • Only a limited number of guests may use the swimming pool, sauna and steam bath at the same time. Please respect the maximum number of people indicated in each area and always maintain a distance of 1.5 meters in the pool.
  • Please maintain a distance of 1.5 meters in the shower and changing areas.
  • Only four guests may use the fitness room at the same time. All fitness equipment must be disinfected after use.
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